Business Operations Manager

Wound Zoom, LLC. is a healthcare technology company focused on improving wound care outcomes through innovative software solutions that help healthcare organizations streamline workflows, improve visibility, and deliver better patient care.

As we continue to grow, we are building the operational infrastructure needed to scale efficiently while maintaining exceptional customer experiences. We are seeking a highly organized, proactive, and execution-oriented Business Operations Manager to help Wound Zoom operate more effectively by supporting business operations, customer deployment coordination, and leadership execution.

This is a high-impact role for someone who thrives in fast-paced startup environments, enjoys solving problems, and loves bringing structure to complexity.

The Business Operations Manager will act as an operational partner to the CEO and leadership team, helping improve execution across the business while supporting customer onboarding and deployment efforts.

This role combines business operations, implementation coordination, project management, and executive execution support to ensure internal teams stay aligned and customer rollouts are smooth.

The ideal candidate is highly organized, detail-oriented, comfortable wearing multiple hats, and excited about helping a growing healthcare SaaS company scale.

• Partner with the CEO to improve execution across company priorities
• Coordinate internal meetings, action items, project follow-up, and operational workflows
• Help maintain company operating rhythms including KPI tracking, leadership updates, and business reporting
• Support vendor coordination, contracts, documentation, benefits coordination and administrative business operations
• Track priorities and ensure accountability across cross-functional teams

• Coordinate customer onboarding and implementation activities and KPIs
• Partner with sales, customer success, and engineering teams to ensure successful deployments
• Manage onboarding timelines, checklists, training schedules, and customer communications
• Maintain implementation documentation and deployment status tracking
• Identify blockers and proactively drive resolution during implementations

• Improve internal workflows and operational processes as Wound Zoom scales
• Assist with CRM hygiene, reporting, and operational dashboards
• Support sales and marketing operational coordination including webinars, customer communications, and event logistics
• Product expertise through use case development and product testing
• Build repeatable systems that improve speed, consistency, and accountability

• Bachelor’s Degree required
• 3+ years of experience in business operations, startup operations, project coordination, customer onboarding, implementation, healthcare operations, or similar
• Exceptional organizational skills and attention to detail
• Strong project management and follow-through capabilities
• Ability to manage multiple priorities in a fast-moving environment
• Comfortable interacting with customers and internal stakeholders
• Strong written and verbal communication skills
• Experience with CRM, spreadsheets, project management tools, and business systems

• Healthcare or healthcare SaaS experience
• Customer onboarding or implementation experience
• Startup experience in a high-growth environment
• Experience supporting executive operations or business operations

$70K to $85K based on experience

• Love creating structure from ambiguity
• Naturally follow up and keep things moving
• Enjoy balancing internal operations with customer-facing work
• Are proactive, resourceful, and highly accountable
• Want broad exposure to scaling a healthcare technology company

• Opportunity to play a meaningful role in improving healthcare outcomes
• High visibility and close collaboration with leadership
• Broad ownership across operations, customer experience, and growth
• Ability to shape systems and processes at an early-stage company