Project Coordinator

Join the Team Modernizing Medicine

At Mod Med, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI‑enabled, specialty‑specific cloud platform that places patients at the center of care.

When you join Mod Med, you’re part of an award‑winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton, Florida, and an extensive employee base in Hyderabad, India, we have a team of 4,500+ problem‑solvers on a mission to increase medical practice success and improve patient outcomes.

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards:
  Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards:
  Ranked #1 EHR in 11 Specialties
• Florida Venture Forum:
  Venture‑Backed Company of the Year

This role is responsible for managing end-to-end implementations of Scribe product upsells, ensuring timely, efficient, and high-quality delivery that aligns with client goals and business objectives. The individual in this position collaborates closely with cross‑functional teams to coordinate resources, resolve issues, and maintain clear communication throughout the implementation lifecycle. In addition to leading Scribe upsell projects, the role plays a key part in supporting the Project Manager team during new client onboarding, helping to streamline processes, enhance client satisfaction, and ensure a smooth transition into the platform.

This position contributes directly to the overall success of the Client Services – Implementation team by driving operational excellence and client success.

• Scribe Upsell Implementations (40%):
  The Project Coordinator ensures timely and high‑quality delivery by collaborating with cross‑functional teams to coordinate resources, resolve issues, and maintain clear communication with the client.
• Project Setup/Admin (40%):
  Update, customize, and administer all aspects of projects within the assigned medical specialty, while maintaining and monitoring multiple simultaneous projects to ensure a smooth transition to the Project Manager.
• Kick‑off Call Coordination / Co‑Ownership (10%):
  Coordinate with key stakeholders to schedule and perform the initial kick‑off call.
• Administrative Work / Ad Hoc Requests (5%):
  Provide critical support to the Project Manager team, handling various administrative tasks and ad‑hoc requests as needed.
• Processes with RPA Tools (5%):
  Leverage RPA (Robotic Process Automation) tools and apply independent judgment on project deliverables.

• 1‑3 years of relevant experience.
• Exceptional verbal and written communication skills.
• Ability to produce high KPI metric results and successful service delivery functions.
• Capability to complete tasks efficiently in fast‑paced, high‑pressure environments.
• Proficient in computer applications, including Google Workspace and Microsoft Office Suite (Excel, Word, PowerPoint).
• Committed to providing high‑quality customer service with a focus on client satisfaction.
• Comprehensive knowledge of desktop hardware, software applications, operating systems, and network connectivity.
• Highly organized and detail‑oriented, with strong time‑management skills.
• Bachelor’s Degree.
• Project coordination experience.
• Experience in using CRM platforms such as Salesforce, Cloud Coach, Smartsheet, and similar tools.

At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits.

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k):
  Mod Med provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company‑paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company‑sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within Mod Med.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to Linked In Learning.
• Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.