Vendor Success Manager

## Vendor Success Manager Apply remote type:
Remote US locations:
Remote - USAposted on:
Posted 2 Days Agojob requisition :
R4730
** Join the Team Modernizing Medicine
** At
** Mod Med**, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:
** we hired doctors and taught them how to code.
** This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
** A Culture of Excellence
** When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.
From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
* ** Consistently ranked as a Top Place to Work**
* ** 2025 Globee Business Awards:
** Gold Globee for “Technology Team of the Year”
* ** 2025 Black Book Awards:
** Ranked #1 EHR in 11 Specialties
* ** Florida Venture Forum:
** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.
** Ready to modernize medicine with us?
**** Job Description

Summary:

** The Vendor Success Manager builds relationships with our vendors (Solution or Technology) as a trusted advisor within Modernizing Medicine, ensuring they are enabled for a productive partnership. Maximizing opportunities to accelerate the revenue generated from partner channels, leading the onboarding initiative through relationship management. The Vendor Success Manager is cross-functional in leading the initiatives to support the vendor relationship, working strongly with sales, marketing, operations, technology, and finance.##

Role & Responsibilities:
* Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting
* Collaborate with internal teams through onboarding integration to create a strong foundation for partnership
* Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required
* Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports
* Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth
* Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful
* Drive revenue by cross selling services
* Introduce, demonstrate, and sell new products and services to the partner community
* Be responsible for the retention of vendors and recognition of at-risk characteristics and red flags
* Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities
* Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales
* Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings
* Work with Business Development managers to provide support by way of collateral resources, training support, etc##

Skills & Requirements:

* Bachelor's Degree required;
Business, Technology, or related area preferred
* Project Management experience preferred
* 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role
* 2+ years experience creating, building, and managing vendor relationships or related experience preferred
* Experience with Modernizing Medicine Solutions or EHR/PM Preferred
* Experience providing technical and configuration assistance
* Proven innovative thinker who is able to blend technology and business strategy
* Experience building and…