Business Analyst I, II, III (Personal & Commercial Residential Insurance

Business Analyst I, II, III (Personal & Commercial Residential Insurance)

Fully Remote
• Corporate Office - Boca Raton, FL 33487

Salary Range $80,000.00 - $ Salary/year Position Type Full Time Job Shift Day Category Business Analysis

Position Summary:

We are seeking an experienced Business Analyst with solid expertise in personal and/or commercial residential property insurance to support and enhance our Policy and/or Claims Administration systems. This role will partner with business stakeholders and technology teams to analyze workflows, define requirements, support system enhancements, and resolve production issues that impact critical insurance operations.

This position may be filled at the BA I, BA II, or BA III level, depending on the candidate's experience, skills, and demonstrated ability to work independently, lead initiatives, and influence outcomes. The ideal candidate is detail-oriented, proactive, and comfortable operating in a dynamic, regulated environment with evolving priorities.

Essential Functions:

Business & Systems Analysis

• Partner directly with Underwriting, Product, Operations, Compliance, Claims, and Technology teams to gather and document business requirements
• Translate underwriting and/or claims guidelines, eligibility rules, rates, forms, endorsements, and workflows into functional system requirements
• Support enhancements and configuration of online quote/bind applications and policy/claims administration systems
• Create user stories, business process flows, requirement documentation, acceptance criteria, and traceability artifacts
• Analyze impacts of product or regulatory changes to system functionality and business processes
• Perform other related duties and responsibilities as assigned to support business objectives.

Project Delivery & Stakeholder Engagement

• Participate in or lead requirements workshops, discovery sessions, and backlog refinement meetings.
• Manage changing priorities and scope while ensuring requirements remain clear, documented, and approved.
• Participate in testing validation, defect triage, and production implementation activities
• Provide clear, timely communication and status updates to stakeholders.

Documentation & Quality Assurance

• Create and maintain documentation while ensuring Confluence is consistently updated and serves as the single source of truth for requirements including workflows, business rules, system behaviors, and configuration details.
• Develop and execute test plans, track defects and coordinate fixes.
• Ensure delivered solutions meet business requirements, quality standards, and compliance expectations.

Production Support & Issue Resolution

• Troubleshoot system issues, identify root cause, and coordinate resolution with IT and development teams.
• Support production incidents and escalated help desk tickets related to our systems.
• Communicate issue status, risks, and resolution progress effectively to business partners.
• Review escalated Service Desk tickets to identify opportunities for process improvement, knowledge base development, and training, facilitating the transition of repeatable support activities and issue resolution from higher support tiers to Level 1 Service Desk teams.

Required

Education and Experience:

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Professional experience in the Property & Casualty Homeowners and/or Residential Commercial insurance industry functioning in a Business Analyst capacity, including requirements elicitation, documentation, and collaboration with technical teams to implement changes to insurance or policy administration systems.
• Proven experience analyzing business problems, troubleshooting issues, and applying logical, detail-oriented approaches to develop effective solutions with limited supervision.
• Demonstrated experience managing multiple assignments simultaneously, prioritizing work, managing scope, and driving work to completion with minimal supervision in a fast-paced, results-driven environment.
• Demonstrated experience working with cross-functional teams, business stakeholders, and technical resources, with strong written and verbal communication skills.
• Experience working in Agile / Scrum or sprint-based delivery environments.

Preferred Qualifications:

• 3+ years of professional experience in a Business Analyst role within the Property & Casualty insurance industry.
• Experience supporting Homeowners and/or Residential Commercial lines of business for Florida, Texas, and/or California risks, including familiarity with state-specific products, forms, rating, underwriting, or regulatory requirements.
• Experience with Duck Creek.
• Familiarity with regulated environments such as Florida and/or Texas.
• Insurance carrier or MGA background strongly preferred.
• Business Analyst certification (CBAP, CCBA, PMI-PBA) a plus.

Essential

Skills:

• Ability to understand technical concepts and communicate effectively with developers and system vendors.
• Strong attention to detail especially…