Sr. Payments Product Manager

Job Summary:

The Senior Product Manager I will own a product or one or more product features within a complex product. He/she will be responsible for developing a commercially successful product strategy and lead project execution with minimal guidance that is based on qualitative and quantitative customer understanding. He/she will develop strong technology relationships looking for ways to address customer needs and will be seen as a critical stakeholder for feedback on new feature ideas.

He/she will informally coach more junior PMs and interview and recruit new PM candidates.

Responsibilities:

+  Own the roadmap, backlog, and execution for multiple government payment features across supported channels including online, POS, IVR, and electronic check.

+  Translate government agency, merchant, and internal stakeholder needs into clear product requirements, user stories, and acceptance criteria.

+  Lead feature delivery from discovery through release in close partnership with engineering and UX teams to deliver secure and scalable solutions.

+  Prioritize enhancements, defects, and operational issues based on customer impact, regulatory risk, and business value.

+  Maintain a well‑groomed backlog aligned to sprint and program goals and operate within Agile methodologies such as Scrum or Kanban.

+  Lead product demos, sprint reviews, and milestone presentations for internal stakeholders.

+  Develop a deep understanding of government agency workflows, payment acceptance requirements, and compliance constraints.

+  Capture, validate, and prioritize customer needs using structured discovery techniques, data analysis, and direct agency feedback.

+  Interpret regulatory, policy, and market changes into actionable product insights.

+  Act as the voice of the government customer within cross‑functional teams.

+  Apply working knowledge of the payments ecosystem, including issuers, acquirers, processors, networks, merchants, and payment facilitators.

+  Demonstrate knowledge of Pay Fac‑related capabilities for government customers, including onboarding, authorization, settlement, reconciliation, chargebacks, disputes, risk management, PCI compliance, and secure payment processing.

+  Partner with compliance, legal, and risk teams to ensure all features meet business, legal, and regulatory requirements.

+  Analyze product usage, operational metrics, and customer data to guide prioritization and product decisions.

+  Evaluate product hypotheses using quantitative methods, including A/B testing where applicable.

+  Make informed trade‑offs between scope, timeline, customer impact, and regulatory considerations.

+  Partner with analytics and operations teams to improve visibility into payment performance and customer outcomes.

+  Generate new ideas by identifying trends and insights from product and operational data.

+  Support go‑to‑market efforts by clearly articulating customer value propositions, feature capabilities, and delivery timelines.

+  Partner with sales, implementation, support, and marketing teams to ensure readiness for new product launches.

+  Assist with coordinated launch planning and execution across customer‑facing teams.

+  Deliver internal training to support operational readiness and rollout.

+  Confidently address internal and customer questions related to product functionality, packaging, and roadmap.

+  Help shape and champion the strategic direction and future vision for assigned feature areas.

+  Use competitive analysis and market insights to inform product strategy and priorities.

+  Contribute to product development plans, opportunity assessments, and business cases as needed.

+  Consider high‑level technical approaches when prioritizing functionality and tradeoffs.

+  Use approved AI tools responsibly to increase productivity across product workflows, following internal guidance for data security and compliance.

Technical Skills
- Understands company technology stack at a high level, for the broader product.

- Utilizes or extend the company's platform and underlying technologies to create new product features.

- Speaks knowledgably with tech and data counterparts about…