VP Client Services​/Principal

The VP Client Services/Principal I is responsible for the overall management and growth of defined Omega client portfolio which may exceed $30M.Plan, direct and control all client management activities to ensure growth, stability, and long-term satisfaction.

This is an external facing position.

• Provideoverallmanagementandgrowthofadefined Omegaclientportfolio.
  Revenue growth,improved profitability and CSAT are key KPIs.
• Ensureclientgrowthplansaredeveloped,implemented,andmodifiedasneeded.
• Ensureclientsarecompletelysatisfiedwithallaspectsof Omega’sperformancetofacilitatefurther expansion of Omega services. Ensureclientstabilityandlong-term retention.
• Provide clients with knowledge and information to help them think about their business differently to gain market share and add new services.
• Leadandmanageateamofoneormore Client Service  Executives and/or Client Partners.
• Establish clear expectations forongoingclientcommunications as wellas ensuring monthly and/or quarterly performance calls and onsite meetings occur timely and are effective.
• Identifyopportunitiesforexpandedservices andfacilitatetheadministrative details including butnotlimited topricingapprovals, proposals,contracts, etc.
• Manage escalated client issues and challenges, involve appropriate senior management and operations personnel, and respond promptly with appropriate feedback.
• Must be able to work in a matrix reporting environment and serve as an influencer of other key service roles, including operations, service lines, solutioning, finance, legal, etc.
• Partnerwithoperationsleaderstomonitor,analyzeandreportservicetrendsandhapsaswellastocreate performance improvement plans where necessary.
• Ensure proactive and effective client communication on Omega and industry matters that are pertinent to client. This requires inter-company discussions and focus group participation as applicable as well as an understanding of revenue cycle changes and the impact to providers.
• Partner with Sales / Sales Support to create SOW’s, contracts and/or contract amendments.

• Demonstratedabilitytoworkwithandthroughothers,strong leadership,analytical,financial, communication and problem-solving skills and the ability to act/decide accordingly.
• Exceptionalcustomerserviceandtheabilitytoplan,organize,andexercisesoundjudgement.
• An abilitytodevelopanindependentviewpointandpresentacompellingbusinesscasetosupport recommendations.
• Exhibit strong drive for results and success; conveys a sense of urgency to achieve outcomes and exceed expectations; persists despite obstacles, setbacks and competing influences.
• Demonstrate self-motivatedandself-directed skills.
• Possessstrongtimemanagementandorganizationalskills
• Maintain courteous,professional and effective working relationshipswithemployees atall levels of the organization.

• Strong working knowledge of the healthcare revenue cycle industry.
• Ability to utilize internal tools for timely reporting of client activity and cross-sell expectations.
• Bachelor’s degree in healthcare administration, business, or related field. Master’s degree in a similar field.
• A minimum of fifteen (15) years’ experience, with at least five (5) years in a similar Client Partner role managing portfolio growth within the healthcare revenue industry.

May need to manage a small team.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a full-time position.

Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

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