Visual Communications Assistant

Job Overview

Under general direction, the Visual Communications Assistant assists the Center Manager/Franchise Partner in the administration of daily center operations.

• Bonus based on performance
• Company parties
• Opportunity for advancement
• Training & development

• Answer the phone and direct callers to the appropriate individual.
• Copy and file documents, work orders, estimates, invoices, etc., as needed.
• Assist the sales team as needed (i.e.: by contacting customers when orders are ready for pickup, labeling and mailing marketing materials and follow-up letters when requested, delivering orders when needed, making competitive “shopping” calls, etc.).
• Maintain store appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
• Assist accounting by printing and calling the aging report customers, printing and mailing statements, making bank runs, and if requested, posting checks.
• Order and manage office supplies; make sure departmental needs are met, that postage meter has postage, copier and FAX machine have paper, etc.
• Assist Visual Communications Expert as needed (i.e.: contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer services needs).
• Serve as a production backup when needed.
• Input data, fax, mail, copy and file. Manage incoming emails and redirect to appropriate staff member.
• Participate in and practice the FASTSIGNS sales mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
• Serve as a backup for answering the phone if the franchise partner, manager and sales/service employees are busy assisting other customers.
• Assist at the front counter as needed.
• Understand the sales process enough to consult with customers to determine project needs and solutions.

Compensation: $18.00 - $24.00 per hour