Sales Support Representative

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At Trans Union, we have a welcoming and energetic environment that encourages collaboration and innovation. We're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

• Prior experience in a customer center/call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
• Proficient in Excel and running pivots.

• Bachelor's degree from an accredited college or university.
• Strong command of systems, procedures and principles relating to credit inquiries and call center practices.
• Experience with Salesforce, TUBS, SCM, OnBase, People Soft, Vista and OBIEE reporting capabilities. Always looking to improve our technology utilization.

• Answers and responds to incoming calls, emails or Salesforce work requests from customers (internal and external). Reps will provide prompt resolution to escalated inquiries for high-touch accounts.
• Provides ongoing support for these higher-touch accounts and is able to support their requests.
• Delivers expedited support to high-profile customers providing expedited resolution.
• Provides usage and revenue reports to both internal and external customers in a timely and accurate fashion.
• Builds rapport with internal and external customers.
• Demonstrates ability to work in a team environment.
• Completes work in accordance with policy and reviews for accuracy.

Trans Union complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to Trans Union's Employee Resource Groups.

Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, Trans Union takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans.

Components of Trans Union's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting

Pay Scale Information:
The pay range for this position is $18.22 - $26.44 per hour. The pay range reflects a reasonable estimate of compensation and is based on factors such as education, training, experience, skills, location, responsibilities, and market conditions. Regular, full-time non-sales positions may be eligible to participate in Trans Union's annual bonus…