Customer Service Representative

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unrivaled opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.

We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?

We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.

We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description

Customer Service Representatives (CSRs) play a key role in supporting client needs and maintaining positive relationships throughout the season. This position involves assisting clients with general inquiries, providing helpful information, and ensuring smooth communication between clients and the company. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment.

Duties and Responsibilities:

• Use web-based tools and systems to assist with client inquiries and account information
• Provide information about self-service tools, member resources, and wellness programs
• Call on campaigns for delinquent accounts monthly to support retention and compliance
• Participate in the Better You Rewards campaign and other outreach efforts as assigned by the manager
• Follow up with clients to ensure satisfaction with services
• Identify and resolve client account issues or inconsistencies
• Perform outbound calls to clients as directed by management
• Escalate client concerns when needed for further support
• Collaborate with team members to ensure efficient service delivery
• Perform general office and customer service duties as assigned by the manager

Qualifications

• Florida state health insurance license (Active 2-15 or 2-40)
• Prior customer service or office experience preferred
• Strong communication and organizational skills
• Comfortable using computers, basic office software, and online platforms
• Dependable, detail-oriented, and team-focused
• Ability to multitask and work independently when needed

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law.

Discrimination…