Community Associate, Customer Service​/HelpDesk

Community Associate

The opportunity to work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within the center and handling administrative and support needs so customers can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and that nothing was missed by cleaning staff.

Throughout the morning you handle customer requests such as changing WiFi codes, checking package arrivals, directing customers to meeting rooms, setting up projectors, and ensuring services are properly charged and invoices accurate.

You take short coffee breaks and respond to mail, sending updates to customers about their packages.

In the afternoon you assist with printing and invoice questions, record service tickets in the portal, and coordinate networking events with the Community Manager, preparing e‑invites and posters.

At the end of the day you help groups wrap up their meetings, suggest nearby restaurants, and tidy up the center.

We’re looking for someone who can manage multiple tasks while providing excellent service. You also need to be:

• A good communicator, able to build strong professional relationships and empathize with customers (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding solutions
• Positive, enthusiastic, and adaptable to fast‑changing situations
• Experienced and confident using MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

• Competitive total compensation package, including an hourly rate of $18.64 and a quarterly bonus plan
• Work‑life balance (no standard nights or weekends)
• Generous paid time off (sick & vacation)
• 11 paid company holidays per calendar year plus PTO accrual
• Competitive 401(k) program with company match
• Affordable and comprehensive health care for all full‑time team members (some options for part‑timers)
• A bright and inspiring work environment
• Training and development opportunities aligned with great career paths
• Professional workplace community; business casual attire required

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or other protected characteristics.