Customer Service Representative

About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.

We are hiring for two Customer Service roles:

• English‑speaking Customer Service Representatives ($16/hr) + Pay for Performance Incentives.
• Bilingual English/Spanish Representatives ($17/hr) + Pay for Performance Incentives.

Start date:

June 12, 2026

• 3 weeks of full-time, instructor‑led training (Monday‑Friday, 8:00 AM to 4:30 PM).
• Fast‑paced learning environment with daily performance expectations and real‑time feedback.
• You will be expected to demonstrate readiness before moving to live calls.
• Attendance is critical due to the volume of material covered each day.

• 1 full‑day absence may result in removal from training.
• 3 tardies may result in removal from training.
• 2 early departures may result in removal from training.

• Back‑to‑back inbound calls with limited downtime between calls.
• Strict schedules with adherence expectations (breaks and lunches are timed).
• Multiple systems open at once – speed and accuracy both matter.
• Performance is measured daily and directly impacts your success in the role (quality, call handling time, attendance).
• Training moves fast – you are expected to apply what you learn immediately.
• Customers may be frustrated or upset – you are expected to stay professional, in control of the call, and follow process even under pressure.
• Most employees take several weeks after training to feel fully comfortable in this role – this is expected.

• Quality scores based on call accuracy and compliance.
• Call handling time (efficiency matters).
• Schedule adherence (strict adherence to assigned shifts, breaks, and lunches).
• Customer experience and issue resolution.

• Handle a high volume of inbound calls in a structured, fast‑paced environment.
• Navigate multiple systems while speaking with customers in real time.
• Follow specific scripts and verification processes with high accuracy.
• Document every interaction clearly and completely during or immediately after the call.
• Manage difficult or frustrated customers while maintaining professionalism and control.
• Apply SOPs exactly as trained – consistency is critical to quality scores.
• Complete accurate call documentation within required time frames while maintaining call flow.

• Shifts are assigned based on business needs.
• Candidates must be flexible to work any shift within operating hours.
• Saturday shifts are required.

• Need a flexible or changing schedule.
• Prefer slow‑paced or unstructured work environments.
• Are uncomfortable being measured on daily performance metrics.
• Struggle with punctuality or strict attendance expectations.
• Prefer roles with extended downtime between tasks.

• You ask questions and apply feedback quickly.
• You improve week over week during training.
• You show reliability in attendance and schedule adherence.
• You demonstrate effort—not perfection—during ramp‑up.
• You remain consistent and committed, even when the role feels challenging during the learning curve.

• High School Diploma

• 6 months of customer service experience.
• Ability to type notes into customer accounts.
• Computer skills, working in various platforms, etc.
• Recognize, apply and explain your…