Member Services Representative - Early Morning Opener

Position Summary

Under the direct supervision of the Membership Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Membership Services Representative will be directly responsible for providing the highest quality of service to members and the community at large.

The Membership Services Representative must demonstrate a personal commitment to the mission and core values of the YMCA. This position requires a person who can work effectively with people and be a team member, possess good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), willingness to adapt to change, and knowledge about YMCA operational procedures and programs.

Sales experience, a working knowledge of operating computers, and being dressed in uniform, friendly, and exhibiting good health habits are also required. The ability to establish and maintain harmonious relationships with staff, volunteers, members, and the community is essential.

Must be 18 years and over.

• Responsible for reading the Membership Communication book at the start of each shift.
• Assist with tours.
• Responsible for studying and learning the brochure and front desk manuals in the first two weeks of training.
• Responsible for accurately reconciling daily cash drawer.
• Participate in delivery of services to members to ensure excellence.
• Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the YMCA.
• Communicate in a friendly and courteous manner when answering phones, transferring calls, and taking messages.
• Greet and interact with members in a friendly manner.
• Assist at member service desk and make sure no member is left unattended.
• Responsible for attending YMCA open houses (2 years).
• Maintain a clean, supplied, and organized member service desk.
• Oversee that all members and guests are properly checking in at the member service area when using the YMCA facility.
• Present a professional image to all employees, members, and the general public.
• Follow proper procedures for all business transactions (e.g., receipt, monies, and program registration).
• Promote family membership and program enrollment.
• Attend all designated staff meetings.
• Wear nametag and adhere to dress standards at all times.
• If unable to work due to sickness, vacation, etc., find shift coverage and contact the supervisor to keep them posted on who will be working in your place.

Shifts are as follows:
Monday‑Friday 5am‑8am select days per week only and/or additional hours/day available based on applicant’s availability.

The Member Services Representative will report directly to the Membership Director and will be responsible for the successful development of the membership base, quality customer service, and the successful completion of all transactions during the shift.

Standing for long periods of time, up to 8 hours per shift, lifting and carrying up to 100 lbs; bending, time outdoors, sitting and desk work up to 8 hours per shift, working with chemicals; and must be able to perform physical duties of the position. Required to take YMCA training in CPR, AED, First Aid, and New Staff Orientation within 30 days of employment.

• Mission and Community Oriented: Accepts and demonstrates YMCA values, works effectively with people of different backgrounds, abilities, opinions, and perceptions, demonstrates a desire to serve others and fulfill community needs, recruits volunteers and builds effective, supportive working relationships.
• People Oriented: Seeks first to understand the other person’s point of view, remains calm in challenging situations, builds rapport and relates well to others, listens for understanding and meaning, speaks and writes effectively, and takes initiative to assist in developing others.
• Results Oriented: Strives to meet or exceed goals and deliver a high‑value experience for members, embraces new approaches, discovers ideas to create a better member experience, makes sound judgments, and…