Customer Relations Specialist , PSA

Job Overview

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

We’re looking for a Customer Relations Specialist I to join our PSA Customer Relations team. You’ll report to the Assistant Manager, Customer Relations and work full‑time onsite in our Boca Raton, FL office.

You must be able to work Monday‑Friday from 8:00am to 4:30pm. This role requires you to be onsite in the office five days per week.

• Exercise discretion and exhibit sound judgment and decision‑making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information by using department protocols to our customers.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain accounts by processing customer adjustments.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

• High school diploma or equivalent; college degree preferred.
• At least 6 months of relevant customer relations experience.
• Strong problem‑solving skills.
• Excellent communication, listening, and empathetic skills.
• Organized, detail‑oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable in Salesforce (preferred).
• Can keep emotions under control, remain open to ideas, and try new things.

• Computer use: typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand use: regular hand use for various tasks.
• Hearing requirements: ability to hear alarms, signals, and verbal instructions.
• Lifting and carrying: ability to lift, carry, and move materials up to 40pounds.
• Phone answering: talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or standing: ability to sit or stand for extended periods of time.

The reasonable estimated hourly rate for this position is $18. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience, and skill set.

• Health Insurance:
  All full‑time employees are eligible to enroll in medical, dental, and vision.
• Additional Benefits:
  Full‑time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(k) Matching Plan:
  We are proud to offer a competitive matching plan to support employees’ future financial goals.
• Vacation:
  All full‑time employees are eligible for paid vacation.
• Holiday Pay:
  All regular, full‑time employees are eligible for ten company paid holidays.
• Employee Discounts:
  Employees receive discounts on select grading services for approved submissions.
• Flexible
  
  Hours:
  
  Many teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment:
  Our team members are invited to participate in celebrations, holiday events, and team‑building activities.

We are committed to equal employment opportunity for candidates regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better serve the diverse community of collectors we support.

All candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate employees' legal work status. We never request personal information such as bank accounts, Social Security numbers, or national IDs, nor do we send or request payments for business‑related equipment. If you suspect fraud, please contact