CSR​/Dispatcher

Benefits

• 401(k) matching
• Competitive salary
• Paid time off
• Benefits package varies by location

As a Dispatcher
, you are a key member of the team and represent Aire Serv on support calls. You schedule service requests, dispatch technicians, and handle customer complaints, exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self‑motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day‑to‑day basis.

• Receive incoming calls in a professional and courteous manner
• Schedule appointments
• Assign daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
• Perform other duties as needed, which may include cross‑training in related positions

• Minimum two years administrative experience
• Strong written and verbal communication skills
• Detail‑oriented with strong data entry skills
• Positive attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Servicetitan experience 1 to 2 years