Patient Concierge, Patient , TOWER

Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. The role involves connecting patients and families with accurate information, maintaining relationships with supporting departments, and demonstrating excellent customer service and positive interpersonal skills when dealing with patients of all ages, families, community members, and employees. This position acknowledges, greets, and assists visitors, represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests, and hospital staff to convey a positive first impression.

Using strong communication skills, the Concierge serves as a liaison between patients, families, and clinical staff, seeking satisfactory and expedited solutions to complaints, problems, or special needs. The role also coordinates patient and guest services for the reception area. The estimated pay range for this position is $16.00 – $17.84 per hour, depending on experience.

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out‑of‑pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

• High School diploma, Certificate, GED, or equivalent experience

• Bilingual in English and Spanish preferred
• Computer knowledge and proficiency in Microsoft Office Outlook and Excel
• Previous customer service experience required
• Flexibility in work schedule
• Strong verbal communication skills and strong follow‑through skills

EOE, including disability/vets.