Customer Relations Specialist II, PSA

Collectors is a leading provider of advanced services for collectors, encompassing grading, authentication, vaulting, and sales across a wide range of collectibles including trading cards, autographs, comics, coins, video games, event tickets, and memorabilia.

Customer Relations Specialist II – PSA Customer Relations team. Full‑time onsite position based in Boca Raton, FL. Monday‑Friday, 8:00am–4:30pm.

• Exercise discretion and exhibit sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information to customers using department protocols.
• Resolve queries by clarifying the customer’s issue, determining the cause, and selecting and explaining the best solution.
• Maintain customer accounts by processing adjustments.
• Continuously update department spreadsheets of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

• High school diploma or equivalent; college degree preferred.
• 1–2years of relevant customer relations experience.
• Strong problem‑solving, communication, listening, and empathetic skills.
• Organized, detail oriented, with strong interpersonal skills.
• Knowledgeable in Google Workspace;
  Salesforce experience preferred.
• Ability to keep emotions under control, remain open to ideas, and try new things.

• Computer use: typing, mouse work, prolonged computer use.
• Hand use: regular hand tasks.
• Hearing: ability to hear alarms and verbal instructions.
• Lifting and carrying: ability to lift, carry, and move materials up to 40lb.
• Phone answering: talking on the phone and texting; manual dexterity to operate computer and phone efficiently.
• Sitting or standing for extended periods.

Estimated hourly rate: $20. Compensation varies by mandatory non‑discriminatory factors.

• Health insurance (medical, dental, vision) for full‑time employees.
• Additional benefits: fertility, commuter, educational assistance.
• 401(k) matching plan.
• Paid vacation and 10 company holidays.
• Employee discounts on approved grading services.
• Flexible schedules with varying shifts.

We are an equal opportunity employer committed to inclusive hiring. We welcome applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, gender identity, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other protected class. If you require an accommodation due to a disability or special need, please email

Onsite at our Boca Raton, FL office. Monday‑Friday, 8:00am–4:30pm.

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate employment eligibility.