Member Services Representative

Position Summary Under the direct supervision of the Membership Director in harmony with Christian values of this Association and in accordance with the policies of the Association, the Membership Services Representative will be directly responsible for providing the highest quality of service to members and the community  Requirements The Membership Services Representative must demonstrate a personal commitment to the mission and core values of the YMCA.

This position requires a person who must demonstrate an ability to work effectively with people and be a team member. This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), willingness to adapt to change and knowledge about YMCA operational procedures and programs. This person must have sales experience, a working knowledge of operating computers, must be dressed in uniform, friendly, and exhibit good health habits.

The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.

Must be 18 years and over Essential Functions Responsible for reading the Membership Communication book at the start of each shift.

Assist with tours

Responsible for studying and learning the brochure and front desk manuals in the first two weeks of training

Responsible for accurately reconciling daily cash drawer

Participate in delivery of services to members to ensure excellence

Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the YMCACommunicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages

Greet and interact with members in a friendly manner

Assist at member service desk and make sure that no member if left unattended

Responsible for attending YMCA open houses (2year)
Maintain a clean, supplied, and organized member service desks

Oversee that all members and guests are properly checking in at the member service area when using the YMCA facility

Present a professional image to all employees, members, and general public

Follow proper procedures for all business transaction (example: receipt, monies and program registration

Promote family membership and program enrollment

Attend all designated staff meetings

Wear nametag and adhere to dress standards at all times

If unable to work due to sickness, vacation, etc. Responsible for finding shift coverage.

Contact supervisor and keep them posted on who will be working in your place.

ACCOUNTABILITY The Member Services Representative will report directly to the Membership Director. He or she will be responsible for the successful development of the membership base, and quality customer service, as well as the successful completion of all transactions during shift.

PHYSICAL REQUIREMENTS Standing for long periods of time, up to 8 hours per shift, lifting, and carrying up to 100 lbs; bending, time outdoors, sitting and desk work up to 8 hours per shift, working with chemicals, and must be able to perform physical duties of positions of which you supervise. Required to take YMCA training in CPR, AED, First Aid and New Staff Orientation within 30 days of employment.

YMCA COMPETENCIES (LEADER):

Mission and Community Oriented:
Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.

People Oriented:
Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Results Oriented:
Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another. Establishes goals,…