Call Center Representative

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Full Time Boca Raton, FL, US

30+ days ago Requisition

Salary Range: $21.00 To $23.00 Hourly

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

• Handling inbound calls and making outbound calls.
• Engaging with prospective customers regarding their floor covering needs.
• Passionate about delivering a great customer experience.
• Making outbound calls from internet generated leads.
• Providing a positive and informative customer experience.
• Use internal tools to document all customer touch points and communications.
• Availability to work some nights and weekends.
• Ability to build rapport with customers.
• Contribute to the achievement of team goals and outcomes.
• Setting qualified appointments for our Field Sales Representatives.
• Participate in regular training and development meetings as required.
• Represent the brand in line with our mission of delivering an amazing customer experience.

• 2+ years of Call Center, Customer Service, or other customer facing experience.
• Familiarity with Customer Relationship Management (CRM) software and best practices.
• Technologically proficient.
• Excellent listening and communication skills._
• Must possess a positive, can-do attitude.

• Performance Bonuses
• 100% Paid Training
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Schedules
• Employee Discounts
• Paid Time Off (PTO)
• 401k

• Monday 8a to 9p
• Tuesday 8a to 9p
• Wednesday 8a to 9p
• Thursday 8a to 9p
• Friday 8a to 9p
• Saturday 8a to 6p
• Sunday 10:30a to 6p

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.