Sales Support Representative

Team Overview

The team supports Sales by servicing larger customers and works closely with Billing, Credentialing, Compliance, and Legal partners. Our customers are FCRA‑focused resellers, making accuracy, compliance, and responsiveness critical. The team plays a key role in ensuring high‑quality, compliant service delivery across all engagements.

• Sales Support Representatives manage various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Customers are high‑profile, vary in complexity, and require exceptional service.
• The role includes customer service and sales‑support duties, general office and administrative tasks, and liaison work between internal departments and external parties.
• Mid‑level position responsible for higher‑touch accounts with greater revenue responsibility and product complexity.
• The Representative mentors Rep I’s and demonstrates aptitude for critical processes while maintaining high and consistent quality production standards.
• Proficiency in everyday platforms such as TUBS, Salesforce, OnBase, SCM, and People Soft is expected, along with collaboration on annual National Reseller Pricing (NRP) and special‑pricing projects throughout the year.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers, provide resolution, and offer basic technical support.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement-code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

• High school diploma required; associate’s degree preferred. Prior professional work experience required: 2+ years in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to accurately make independent decisions.
• Analytical; can grasp concepts and retain information.
• Understands credit reporting laws and regulations.

• Proficient with Microsoft Office products such as Word and Excel.
• Proficient with Salesforce and Tableau; quick study of other platforms.

• Strong attention to detail and ability to maintain focus.
• Effective verbal and written communication, seeking and sharing information, asking follow‑up questions, and soliciting advice before acting.
• Comfortably building a network of resources within the organization.
• Leverages expertise and network to solve problems, gain knowledge or improve processes, and anticipates growing customer needs and expectations to improve service delivery or processes.
• Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, challenges current thinking, and takes accountability for quality and timeliness of work.

For Your Health
:
Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection
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We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family
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From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave…