Sales Support Representative

Overview

Trans Union is seeking a Sales Support Representative to support Sales by servicing larger customers and working with Billing, Credentialing, Compliance, and Legal partners. The role requires accuracy, compliance, and responsiveness in a high-trust environment focused on credit reporting. This is a hybrid position with regular responsibilities performed virtually and in-person at a Trans Union office location for a minimum of two days per week.

• Manage touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Serve high-profile customers with varying levels of complexity and provide exceptional service.
• Perform duties related to customer service and sales support, including general office and administrative tasks, while liaising between internal departments and external parties.
• Handle higher-touch accounts with greater revenue responsibility and product complexity as a mid-level representative; mentor junior representatives where applicable.
• Demonstrate proficiency in platforms used to service accounts (e.g., TUBS, Salesforce, OnBase, SCM, People Soft) and participate in pricing projects such as National Reseller Pricing (NRP) and Special pricing.
• Respond promptly to inquiries received by email or Salesforce from internal and external customers, provide resolution, and act as a liaison between customers and internal departments.
• Verify accuracy and completeness of information and documentation received from customers.
• Perform basic invoicing and billing-related tasks, including changes to business name/address, enablement code creation/updates, and product activation/deactivation; provide usage and revenue reports as required.
• Collaborate with departments such as TUCTS and TU Direct, support special projects, and mentor/review work for accuracy as needed.

• High school diploma required; associate’s degree preferred. 2+ years in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to make independent decisions.
• Analytical mindset with the ability to grasp concepts and retain information.
• Understanding of credit reporting laws and regulations.

• Proficient with Microsoft Office (Word, Excel).
• Proficient with Salesforce and Tableau; ability to quickly learn other platforms.

• Strong attention to detail and focus.
• Effective verbal and written communication; ability to seek and share information, explain context, ask follow-up questions, and solicit advice before acting.
• Ability to build a network of resources within the organization.
• Leverages expertise to solve problems, gain knowledge, and improve processes; anticipates growing customer needs to enhance service delivery.
• Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, and takes accountability for quality and timeliness of work.

At Trans Union, benefits are designed to support health, protection, family, future, personal well-being, and ongoing learning. Details include health, dental, and vision coverage from day one with various options; life and disability coverage; retirement savings plans with employer match; tuition reimbursement; paid time off and holidays; commuter benefits; employee discounts; and wellness resources and support programs.

We are an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other protected characteristic. Trans Union maintains affirmative action programs and provides reasonable accommodations where required by law. Applicants must be authorized to work in the United States without employer sponsorship.

See company policy for additional compliance information and disclosures.

The pay range for this position is $18.22 - $26.44 per hour. Compensation is based on factors including education, experience, and location.