Dispatcher, Customer Service​/HelpDesk

Benefits:

• 401(k)
• Paid time off

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. The shift will be 4pm to 12am must be able to work weekends.

Training will be approximately for 3 to 4 weeks.

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team
• Team player with a positive attitude that is willing and able to learn at a fast pace

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure
• Provide outstanding customer service

EEOC Policy Statement - We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship, or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.