Customer Invoice & Order Processing Specialist

Customer Invoice & Order Processing Specialist

We are looking for a detail-focused Customer Invoice & Order Processing Specialist to support order accuracy, invoicing quality, and day-to-day sales operations for a growing consumer products business in Boca Raton, Florida. This position is well suited for someone who enjoys working with high-volume data, resolving exceptions, and keeping orders moving efficiently from entry through fulfillment. The ideal candidate brings strong judgment, a proactive approach to issue resolution, and a genuine interest in improving workflows across customer service and supply chain activities.

Responsibilities:

• Manage incoming customer orders from electronic and manual channels, ensuring timely and accurate processing.
• Examine order details for completeness, pricing accuracy, promotional terms, and compliance with customer-specific requirements.
• Identify exceptions such as quantity issues, missing information, or mismatched data, and escalate or resolve them promptly.
• Validate invoice information, customer deductions, and allowance programs to help maintain billing accuracy.
• Review transaction flow in order management systems and address processing errors before they affect fulfillment.
• Build and maintain Excel-based trackers, summaries, and reports to support the sales and operations teams.
• Generate purchase orders within internal systems, share them with vendors, and confirm receipt when follow-up is needed.
• Partner with third-party logistics providers and internal stakeholders to coordinate shipments, fulfillment updates, and order documentation.
• Investigate and resolve discrepancies involving orders, shipping activity, and invoicing while keeping relevant parties informed.
• Contribute to process improvement efforts by identifying opportunities to streamline workflows and increase operational efficiency.