Front Desk Officer

Manage client communications via Whats App, email and phone

Respond to inquiries regarding lessons, programs, schedules, prices and availability

Assist clients with bookings, confirmations, payments and rescheduling

Provide clear and accurate information about the center’s services

Suggest suitable alternatives when a requested service or time slot is unavailable

Help convert client inquiries into bookings while maintaining excellent service

Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams

Support reception and pro shop operations when required

Maintain organized communication records and ensure reliable follow-up

Excellent written and verbal communication skills

Professional, friendly and solution-oriented approach

Strong organizational skills and attention to detail

Ability to manage several conversations and requests simultaneously

Comfortable working in a fast-paced environment with changing priorities

Commercial mindset and ability to understand clients’ needs

Patient, adaptable and able to remain calm when dealing with demanding situations

Positive attitude and strong team spirit