Aftersales Coordinator

Role Description

The Aftersales Coordinator at DOXA is a full-time, on-site role based in Boca Raton, FL. This position is responsible for managing customer service requests after purchase, including coordinating repairs, maintenance, and warranty claims, and ensuring timely updates to customers. The Aftersales Coordinator will liaise with internal teams and external partners to schedule service, track order and repair statuses, and resolve issues efficiently.

Daily responsibilities include responding to inquiries via phone and email, updating records in the CRM or service management systems, preparing service estimates and approvals, and following up to confirm customer satisfaction. The role also involves maintaining accurate documentation, monitoring service performance metrics, and supporting continuous improvements to the aftersales process.

• Strong customer service and communication skills, with the ability to handle inquiries professionally and build positive relationships.
• Experience in coordination or administrative support roles, preferably in aftersales, operations, or service management.
• Proficiency with office productivity tools and CRM or service tracking systems, and comfort working with data and documentation.
• Excellent organizational and time management skills, with attention to detail and the ability to manage multiple tasks and deadlines.
• Problem-solving mindset, capable of resolving issues, escalating when needed, and maintaining a calm, solutions-focused approach.
• Ability to work on-site in Boca Raton, FL, collaborating with cross-functional teams and external partners.
• Prior experience in retail, luxury goods, or consumer products is an advantage; familiarity with aftersales or warranty processes is beneficial.
• High school diploma or equivalent required; post-secondary education in business, administration, or a related field is preferred.