Customer Relations Specialist II, PSA

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. "Your recruiter will be able to clarify expectations and answer any questions you have."

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using the department protocols to our customers.
• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

• High school diploma or equivalent; college degree preferred.
• You will have 1-2 years of relevant customer relations experience.
• You will have strong problem-solving skills.
• You will have excellent communication skills.
• You will have excellent listening skills and an empathetic voice and manner.
• Organized, detail oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.
• Keep emotions under control, remain open to ideas and try new things.

• Computer Use:
  Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use:
  Regular hand use for various tasks.
• Hearing Requirements:
  Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying:
  Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering:
  Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing:
  Ability to sit or stand for extended periods of time.

Hourly Rate:
The reasonable estimated hourly rate for this position is $20. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

• Health Insurance:
  All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits:
  Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan:
  We are proud…