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UX Design Lead: AI-Driven COE & Omnichannel
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-07-18
Listing for:
ADT
Full Time
position Listed on 2026-07-18
Job specializations:
-
Design & Architecture
UI/UX Design, Product Designer
Job Description & How to Apply Below
ADT seeks a strategic UX Design Lead to establish and scale a Center of Excellence focused on customer and agent experiences across mobile, web, CRM, and support channels. You will shape the UX strategy, mentor designers, and partner with Product, Engineering, VoC, CX Strategy, Marketing, and Customer Support teams to drive AI-enabled design and scalable UX processes.
This leadership role envisions growing the UX organization through future hires and potential direct team leadership
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