Director of Enrollment Management, Learning

Overview

Most enrollment positions focus on maximizing numbers. This role is designed to uphold standards, ensuring that enrollment decisions are founded on genuine alignment rather than headcount. Alpha is developing one of the world’s most ambitious educational models, integrating demanding academics, technology-enabled learning, and elevated expectations for both students and faculty. Students routinely exceed national learning benchmarks, and the evidence supports this claim.

Afternoon hours are dedicated to deeper exploration, independent work, and practical skill development to deliver measurable results. Success depends entirely on selecting the right families.

This is your mandate.

You will oversee the complete enrollment process for a campus, beginning with initial inquiry and extending through onboarding. This is not a role where responsibilities transfer between departments. You are accountable for the family experience, for ensuring families fully comprehend our model, and for verifying that enrollment decisions are grounded in genuine alignment. You will evaluate compatibility, facilitate meaningful dialogue, and advise against enrollment when appropriate.

The objective is not to maximize headcount but to achieve a perfect fit.

We welcome candidates from premium service sectors outside conventional education, such as selective independent schools, competitive programs, luxury hospitality, executive assistance, exclusive membership organizations, or entrepreneurial professionals who have directly managed sophisticated client relationships from start to finish. What counts is your capacity to execute a high-touch, multi-phase process with discernment, precision, and accountability.

If your career has centered on providing exceptional service where trust, confidentiality, and quality are the brand differentiators, this role will resonate—simply applied to work that produces measurable impact.

This is a full‑time, salaried, on‑campus position. We are hiring for Greenwich, Boca Raton, Atlanta, Charlotte, and Chantilly. Relocation assistance is provided.

• Taking full ownership of the enrollment experience for prospective families, from initial outreach through final onboarding.
• Facilitating assessment‑focused conversations to evaluate fit prior to offering solutions or suggesting further engagement.
• Overseeing 20+ concurrent family engagements across multiple enrollment stages, maintaining transparent tracking and timely communication.
• Delivering campus tours, student shadow visits, and enrollment discussions that articulate outcomes, standards, and the intended audience for the model.
• Ensuring precise CRM and enrollment documentation (Hub Spot and SIS) to enable accurate forecasting, appropriate prioritization, and consistent service delivery.

• Deploying transactional or aggressive sales methods.
• Accepting families who lack alignment simply to meet enrollment targets.
• Overseeing a sizable team or working within complex approval hierarchies.
• Distributing family experience responsibilities across multiple team members.
• Operating remotely. This position is campus‑based by intention.

• 3+ years providing premium, individualized service in settings where service excellence directly shapes brand perception (education, luxury hospitality, executive assistance, exclusive memberships, or independently operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ concurrent client, guest, or family relationships across varying stages, supported by a reliable tracking and prioritization system.
• Capacity to offer specific examples of consultative judgment, including instances where you advised against your own product or service due to poor fit.
• Professional written communication experience with senior leaders, high-net-worth clients, or discerning audiences.
• Willingness to reside in or relocate within 60 days to one of these locations:
  Greenwich, CT;
  Boca Raton, FL;
  Atlanta, GA;
  Charlotte, NC; or Chantilly, VA.
• Authorized to work in the United States without visa sponsorship.

• Experience in competitive private school admissions or selective program enrollment.
• Background in luxury hospitality, VIP client services, or executive support functions.
• Experience designing or improving enrollment workflows, standard operating procedures, or service protocols.
• Proficiency using data and CRM analytics to enhance conversion alignment, not simply conversion velocity.