Spa Supervisor

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Full Time Boca Raton, FL, US

8 days ago Requisition

The ideal candidate is responsible for the daily coordination of schedules for massage therapists and aestheticians. Manage ordering of all products and supplies for spa treatments. Serves as the point of contact for schedules and labor forecasting. Manages product measurement and dispensing. Works with managers to schedule and lead vendor training, Serves as the back up positions for the Spa Front Desk and Spa Retail Supervisor.

Work as a team with other Spa Leadership to ensure the highest level of services are performed in conjunction with a smooth spa operation.

Job duties include, although are not limited to:

• Maintain established resort and departmental policies, procedures, standards, and objectives.
• Adhere to Club Rules & Regulations.
• Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
• Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client).
• Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time scheduled.
• Uphold and consistently enforce five-star service standards, protocols, and treatment.
• Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance.
• Assist with opening and closing duties as required
• Proactively address guest concerns and resolve issues with professionalism, discretion, and timeliness
• Unless a request is immoral, unethical, or illegal, consistently take ownership in finding a solution that ensures guest satisfaction, even when addressing concerns or requests outside standard offerings.
• Demonstrate reliability, punctuality, and consistency in leadership presence
• Maintain clear communication with Spa Management and cross-departmental teams
• Lead by example in appearance, demeanor, and adherence to policies
• Remain adaptable and solution-focused in a fast-paced luxury environment

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Maintain established resort and departmental policies, procedures, standards, and objectives.
• Adhere to Club Rules & Regulations.
• Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
• Adhere to code of ethics; shall not enter into gainful employment with a member or guest (i.e. do not solicit or conduct personal business with a member or guest as a private client).
• Utilize Shift Note daily to track team member performance. Recognition and opportunities accurately recorded to ensure appropriate reward and recognition occurs in a timely manner. Supportive coaching administered to readdress behaviors or coordinate necessary training programs to ensure corrective action.
• Support, mentor, and coach therapists to enhance performance, professionalism, and service delivery
• Provide supporting material based on daily accurate record keeping ensuring timely annual performance reviews.
• Administer effective onboarding of all new hires in line with Spa Palmera New Hire manuals addressing all policies, procedures, protocols, expectations, goals and objectives are delivered in line with resort standards.
• New hire, daily, weekly Forbes training and retraining of steps of service to ensure 100% compliance of Five Star Standards.
• Administer daily pre-shift meetings reviewing pertinent information relating in the day for the day including VIPs, service recoveries, flow opportunities, groups pickups, package support and guest’s recognition.
• Proactively address future opportunities and ensure high levels of communication to prevent gaps of…