Student Social Media & Customer Service Assistant

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Note:

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Position Summary:

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a Student Social Media & Customer Service Assistant in Boca Raton, FL.

The Osher Lifelong Learning Institute (OLLI) at Florida Atlantic University is seeking a creative, motivated, and dependable student to join our team for up to 20 hours per week. This is an excellent opportunity for a student interested in social media marketing, communications, or digital content creation to gain hands-on experience while also providing exceptional customer service.

Primary Responsibilities:

+ Create engaging, original content for OLLI's social media platforms, including Facebook and Instagram.

+ Develop creative ideas to promote classes, events, and member activities.

+ Publish a minimum of two social media posts per week and help maintain a consistent posting schedule.

+ Capture photos and short videos of classes and special events for social media.

+ Monitor engagement and suggest new ideas to increase visibility and audience interaction.

+ Stay current with social media trends and recommend innovative ways to grow OLLI's online presence.

+ Provide exceptional customer service to OLLI members, visitors, faculty, and staff.

+ Greet patrons and assist with class registrations and general inquiries.

+ Answer incoming telephone calls professionally.

+ Perform accurate data entry and maintain electronic records.

+ Organize and scan office files and assist with other administrative duties as needed.

+ Perform other job-related duties as assigned.

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Minimum Qualifications:

FAU degree-seeking undergraduate student with a minimum of six credit hours (or twelve if international) and a 2.0 GPA.

Strong written and verbal communication skills, excellent customer service, and the ability to work both independently and collaboratively are essential.

The ideal candidate is creative, organized, and interested in social media marketing or communications.

Experience with Facebook, Instagram, Canva, or similar platforms is preferred.

Salary:

$15.00 hourly.

College or Department:

OPS - OLLI:
Registration/Auditorium/Customer Service

Location:

Boca Raton

Work Days and

Hours:

Up to 20 hours per week with a flexible schedule Monday-Friday, 9:00 a.m.

-5:00 p.m. Occasional evening hours for special events.

Final date to receive applications:

Special Instructions to Applicant:

This is a part-time position.

APPLICATION DOCUMENTS

REQUIRED:

Resume

Cover letter

OFFICIAL SEALED TRANSCRIPTS

REQUIRED:

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS

REQUIRED:

Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:

Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at  or send an email  contact Human Resources, please call . For communication assistance call 7-1-1.

Florida Atlantic University is Where Tomorrow Begins.

As a nationally recognized Carnegie R1 research institution and one of only 13 universities nationwide to also hold Carnegie designations for Opportunity and Community Engagement, Florida Atlantic is advancing discovery, driving economic growth, and preparing graduates to lead in a rapidly changing world.

As South Florida's Hometown University, Florida Atlantic serves as a destination for learning, culture, athletics, and community engagement. Through NCAA Division I athletics, world-class performing arts and cultural events, public lectures, gallery exhibitions, environmental education programs, and one of the nation's largest Osher Lifelong Learning Institutes, Florida Atlantic welcomes thousands of residents, visitors, and learners to its campuses each year.

From inspiring environmental education programs to providing enriching experiences for retirees, professionals, families, and sports fans, Florida Atlantic is deeply connected to the communities it serves. Through these experiences and partnerships, the university helps strengthen the region's cultural vitality, workforce, economy and quality of life.

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