Collections Specialist

Description We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. In this Contract to permanent position, you will play a pivotal role in managing accounts and ensuring timely payments while maintaining clear and detail-oriented communication with clients. This role is ideal for someone who thrives in a dynamic, deadline-driven environment and is eager to contribute to the success of the accounts receivable team.

Responsibilities:

- Collect payments to meet monthly and yearly collection goals for accounts over 60 days past due.

- Monitor and manage all accounts within the assigned portfolio, ensuring accurate documentation of collection activities.

- Provide regular updates on aging reports to support weekly and end-of-month performance tracking.

- Collaborate with the Accounts Receivable Manager to remove customers from credit holds and address escalated problem accounts.

- Identify accounts requiring external collection agency involvement and coordinate with the sales team as necessary.

- Reconcile accounts for write-offs or placement with third-party collection agencies.

- Process incoming customer emails and handle internal and external Sales Force tickets promptly.

- Manage mid-size and top-tier customer accounts with precision and attention to detail.

- Perform additional duties as assigned to support the team's goals. Requirements - Minimum of five years of business-to-business collections and account reconciliation experience.

- Proficiency in Net Suite, as well as Excel and Word.

- Strong written and verbal communication skills with attention to accuracy and professionalism.

- Ability to analyze payment trends and take appropriate action to resolve issues.

- Detail-oriented with excellent organizational and multitasking abilities.

- Capable of working independently and collaboratively in a team environment.

- High school diploma required; associate degree preferred.

- Demonstrated problem-solving and negotiation skills to effectively manage collection processes.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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