Servicing Analyst

Vaco is hiring for a Servicing Analyst

Location:

Boca Raton, FL

Schedule:

Monday - Friday 9AM-6PM
Compensation: $27-$28/hour

• Collaborate with insurance carriers and third‑party servicers to address delinquent payments, ensuring timely resolution and adherence to payment schedules.
• Conduct proactive reviews of large lump sum payments, verifying accuracy and completeness, and addressing any discrepancies or issues that may arise.
• Obtain missing acknowledgment letters for newly funded deals, ensuring all required documentation is complete and accurate.
• Work with sellers to obtain verification of life letters, method of payment details, and reconcile split and escrow payments.
• Provide the highest level of customer service to sellers and stakeholders, addressing inquiries related to payment inquiries, reconciliation, and documentation requirements.
• Manage escalation calls with courtesy and professionalism, resolving issues effectively to promote customer retention.
• Use the company's CRM system to manage seller accounts and document discussions with sellers, insurance carriers, and third‑party servicers with detail and clarity.
• Develop a strong understanding of the CRM system and support data integrity by ensuring accurate and up‑to‑date information.
• Enter and create vouchers and payments in the general ledger system as needed, ensuring accuracy and compliance with accounting standards.
• Process daily funding requests for payments via check, ACH, and wires, collaborating with the finance department to facilitate timely payments.
• Collaborate with various departments including servicing, treasury, accounting, and accounts payable to ensure seamless communication and coordination of activities.
• Respond to inquiries and supply supporting documentation as requested, facilitating effective communication and resolution of issues.
• Perform special projects, various other tasks, and ad hoc analysis as assigned by management, contributing to operational efficiency and effectiveness.
• Maintain accurate documentation and records, including delinquency reports, mortality tracker reports, and contact matrices, ensuring transparency and compliance.

• Proficiency in CRM systems, particularly Salesforce, for managing customer accounts and documentation.
• Excellent communication skills, both verbal and written, to provide high‑level customer service and manage escalations effectively.
• Strong analytical skills to perform financial reconciliation, analyze data, and undertake ad hoc analysis.
• Attention to detail to ensure accuracy in documentation, record‑keeping, and financial transactions.
• Ability to multitask and prioritize tasks in a fast‑paced environment to meet deadlines and manage workload efficiently.
• Familiarity with insurance or financial services industry terminology and processes.
• Certification in project management (e.g., PMP) or financial services (e.g., Certified Financial Services Auditor, Certified Credit Counselor) is a plus.

• Minimum of 2‑3 years of experience in financial services, banking, or a related field, with exposure to payment processing, customer service, and financial reconciliation.
• Experience in using CRM systems, preferably Salesforce, for managing customer accounts, documenting interactions, and tracking activities.
• Proven ability to provide exceptional customer service, manage escalations, and resolve issues effectively to promote customer retention.
• Familiarity with financial reconciliation processes and experience in reconciling accounts and balancing transactions.
• Experience in collaborating cross‑functionally with various departments, such as finance, accounting, and treasury, to ensure seamless communication and coordination of activities.
• Strong problem‑solving skills and the ability to work independently as well as part of a team to address complex issues and drive solutions.

• Minimum of 2‑3 years of experience in financial services, banking, or a related field, with exposure to payment processing, customer service, and financial reconciliation.
• Experience in using CRM systems, preferably Salesforce, for managing customer accounts, documenting interactions, and tracking activities.