Resales Coordinator

Job Overview

Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates as it relates to Accounts Receivable, within the limits of standard or accepted practice. Process updates, charges and payments for ownership changes.

Perform duties to process and deliver all Estoppels/Planned Unit Development (PUD) certificates as it relates to Accounts Receivable, within the limits of standard or accepted practice. Process updates, charges and payments for ownership changes.

• Review, manage and monitor workflow queues within the approved systems relating to Estoppels/ Mortgage PUD certificates.
• Work with the property teams on PUD questions that have not been updated or completed in order to complete accurate questionnaires.
• Process all manual Mortgage PUD orders and ensure the accuracy of lender forms.
• Process ownership and address changes as notifications of closings are received. Submit new resident mailings/coupons when notification of closings is received.
• Process charges and post payments related to closings per the closing documentation and association requirements. Prepare check requests when funds need to be moved.
• Meet department SLAs and deliver products within the time frame specified within each order. Ensure accuracy of the product delivered through review and communication to both the field and client.
• Research and respond to customer inquiries in a professional and timely manner.
• Maintain and process records relating to property turnovers and set-up the system platform.
• Assist in the sorting and distribution of department mail using approved guidelines. Maintain First Service Residential documents and forms relating to the Resale Package.
• Communicate inefficiencies, issues, or improvements necessary to management. Assist with any necessary training as requested.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Ability to work in a team environment as well as independently and be self-driven

Work involves no or minimal travel.

As an exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national; we will respond in accordance with Local Law 144, within 30 days.