Commercial Sales Associate II- Institutional Commercial Real Estate Lending

Job Title

Commercial Sales Associate II

The Commercial Sales Associate II provides ongoing commercial customer service documentation and loan system support as the Relationship Teams liaison on assigned accounts within the Personal & Commercial Banking line of business.

Work Location:

Boca Raton, Florida, United States of America

Hours:

40 per week

Pay: $23.25 - $30.75 USD per hour. Salary range may be adjusted based on skills, experience, and business needs.

• Manage and process overdrafts and prepare packages daily for review within appropriate timeframe that adheres to audit credit policy/procedures.
• Manage and maintain financial reporting requirements within Team's portfolio; financial request letters, tracking and scanning within appropriate timeframe that adheres to audit credit policy/procedures.
• Manage and assist with processing covenant compliance for Credit Management approval.
• Manage and assist with tracking the receipt and scanning of Insurance Certificates.
• Review and track various RM reports and follow up with RM/CS on clearing delinquencies, maturities and financial/loan exceptions.
• Manage and monitor Good Faith Reports.
• Manage and follow up to ensure new loans, renewals and modifications are booked & scanned correctly in all TD systems.
• Assist with deposit and loan account transferring between RM's.
• Monitor loan and deposit accounts to ensure the correct RM is assigned to their accounts.
• Assist and follow up on loan payoffs.
• Salesforce/nCino:
• Assist in adding entities/opportunities, including research of data while ensuring data accuracy.
• Process and monitor servicing requests.
• Process advances, internal transfers, paydowns and payments in LT with proper authorization.
• Process and track fees.
• Scan credit/loan information to Doc Man.
• T&E Expense Report for self and/or team – adhere to Expense Policy process & procedures.
• Process invoices for payments.
• Provide professional and efficient service to external and internal customers.
• Analyze transaction structure.
• Provide customer service functions.
• Provide administrative support to Relationship Managers.
• Assist the Relationship Manager(s) in closing loans, including clearing conditions of closing, aiding in the preparation of the closing packages and organizing the loan closing package.
• Provide financial statement support, including uploading and tracking of statements.
• Process payments, advances, pay‑downs, wires and line‑of‑credit adjustments.
• Support Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information.
• Support Relationship Managers with reporting, including pipeline, loan closing and other input on the Bank loan origination platform.
• Prepare correspondence and provide administrative support.
• May act as the initial customer service contact and may initiate and facilitate customer research (depends on complexity and nature of issue) ensuring a comprehensive solution is provided.
• Process customer transactions as necessary.
• Interact with external customers as needed.
• Provide notary services as needed.
• Process more complex payments, advances, pay‑downs, wires and line‑of‑credit adjustments.
• Initiate and facilitate customer research on complex issues.
• Assist Relationship Team with clearing and management exceptions.
• Serve as a resource for mentoring Commercial Sales Associates.
• Prepare correspondence under the direction and review of the Relationship Managers and Commercial leadership.
• Assist in the development and making recommendations of procedures and process flow.
• May generate and distribute reports to the Relationship management team, including daily and monthly reporting.

• High school diploma or equivalent experience.
• 2+ years related experience required.
• Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines.
• Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan‑to‑value ratio and other related information.
• Strong knowledge of commercial rate changes, billing…