Assistant Director of Medical Student Financial Aid

Position Summary

The Assistant Director of Medical Student Financial Aid reports to the Director of Medical Student Financial Aid and Records and is responsible for the daily administration and technical processing of federal and private medical student loan programs. This role ensures financial wellness, debt management, and lending objectives are effectively communicated and achieved, while providing leadership in developing student-facing financial resources, interpreting applicable laws, and serving as the primary liaison for admitted students to promote transparency in the cost of medical education.

• Process Federal Direct Graduate PLUS loans and Direct Loan revisions as enrollment or eligibility changes occur.

• Manage the full lifecycle of private student loan portfolios, maintain lender relations through ELM-Select, and ensure compliance with institutional and federal standards.

• Review system-generated award packages for accuracy and regulatory compliance.

• Monitor administrative reports to identify and resolve discrepancies such as past‑due balances, over funding, and disbursement errors.

• Evaluate and process complex Cost of Attendance (COA) increase requests, including criteria for funding related to away rotations and residency interview expenses.

• Make professional judgments for students with exceptional financial circumstances while maintaining documentation and federal guideline compliance.

• Compile data from multiple student information systems to produce reports required by AAMC, LCME, and other internal and external entities.

• Coordinate and deliver the four-year Financial Literacy and Debt Management Program.

• Oversee the dedicated financial wellness Canvas course, ensuring all modules and tasks are current and accessible.

• Conduct mandatory one‑on‑one meetings with first‑year borrower students to review debt‑management strategies, repayment projections, and interest capitalization.

• Meet individually with students to assess personal budget worksheets and identify responsible borrowing opportunities.

• Serve as the primary point of contact for admitted students, conducting individualized counseling on Financial Acknowledgment forms and cost transparency.

• Partner with the Office of Admissions to develop and deliver financial aid presentations and informational materials for accepted students and their families.

• Manage and update office web content to ensure accuracy and accessibility of cost of attendance, policy changes, and financial wellness resources.

• Keep current on federal and state regulatory changes to remain compliant.

• Assist the Director in drafting and revising financial aid policies and procedures for efficiency and streamlined operations.

• Perform other job‑related duties as assigned.

• Medical (PPO/HMO $50 per month (single) & $180 per month (family))
• Dental, Vision, Life Insurance
• Flexible Spending plans, Employee Assistance Program (EAP)
• State retirement options including tax‑deferred annuities and Roth 403(b) plans
• Public Service Loan Forgiveness (PSLF) program for state employees
• Sick Leave Pool Program
• Paid time off (eligible employees) – vacation, sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion)
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) – tuition assistance after 6 months of full‑time employment; may extend to spouses and dependent children for in‑unit faculty (eligibility rules apply)

• Master’s degree from an accredited institution in an appropriate area of specialization and a minimum of two years of relevant experience; OR
• Bachelor’s degree from an accredited institution in an appropriate area of specialization and a minimum of four years of relevant experience.

• Direct experience in student financial aid, preferably in a medical or professional school environment, with a strong understanding of TitleIV…