Admissions Coordinator; Substance Use Treatment

We are currently seeking an entry level Admissions Coordinator with exceptional customer service and interpersonal skills to join our dynamic team. This position offers a unique opportunity to make a positive impact in the lives of those struggling with addiction and mental health.

• Coordinates admissions process to achieve targeted census.
• Assists with prioritization of pre‑admission assessment.
• Handles incoming calls from individuals seeking information about our treatment programs and services.
• Conducts initial assessments to determine eligibility for admission based on established criteria.
• Provides accurate and detailed information about our programs, services, and admissions process.
• Builds rapport and establishes trust with potential patients through empathetic communication.
• Discusses health insurance benefits and financial requirements to come into our program.
• Provides reassurance and intervention to an individual/family in crisis.
• Utilizes exceptional sales and interpersonal skills to guide potential patients through the admissions process and encourage them to choose our facility.
• Collaborates with clinical staff and other departments to ensure a smooth transition for admitted patients.
• Coordinates admissions from existing referral sources.
• Coordinates travel for qualified patients.
• Maintains electronic records and documentation of all calls and interactions with our CRM.

• Previous experience (preferred) in a call center, sales, or customer service role in a behavioral health or substance use disorder treatment setting.
• Excellent communication skills, both verbal and written.
• Empathetic and compassionate demeanor with a genuine desire to help others.
• Strong interpersonal skills and the ability to build rapport quickly.
• Exceptional closing skills and the ability to overcome objections.
• Live time problem solving skills.
• Ability to multitask and work in a fast paced environment.
• Proficient in using computer systems, electronic medical records, and standard office software.

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

High school or equivalent