Care Coordinator

Overview

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

The Consultant Associate is responsible for managing our traveler’s credentials, references, and files as well as facilitating resolutions to their issues. The role entails consistent responsibility in servicing, educating, and expanding our customer base within the organization. This position requires the ability to work independently with a high degree of self-motivation, as well as the ability to educate customers about our company service.

• Pre-qualify candidates through: obtain references verbally or electronically; verify written references and performance evaluations. Once references are obtained, verify candidate meets CCTC standards for placement. When candidate’s references do not meet CCTC standards, identify and facilitate next steps including eligibility status change
• Maintain and update candidate’s files including work history, skills checklist(s) and assignment evaluations in preparation for submission or renewal.
• Manage the credentials for confirmed clients: prepare contract packages upon confirmation verifying the accuracy and inclusion of required information
• Provide licensure information, paperwork and guidance regarding timelines for completion; work with Boards of Nursing (BON) to facilitate the issuance of licensure in order to meet start date requirement; facilitate problem solving to ensure same.

• Must have strong attention to detail with the ability to multi-task and prioritize
• Excellent organizational and time management skills
• Good problem solving and decision making skills including the ability to think ahead and get things done without the intervention from others.
• Ability to work independently, but also have a strong commitment to being a team player.
• Demonstrate accountability and dependability.
• Strong customer service and interpersonal skills.
• Communicates effectively on the phone and in writing. Listens attentively and with empathy.
• Works well in a team environment and collaborates effectively with others.
• Self-motivated and demonstrates a sense of urgency and commitment in a fast-paced environment.
• Takes initiative to pro-actively address client concerns and issues.

• High School diploma or equivalent required
• 2 years of experience in an administrative support position, office environment and/or a service industry preferred

Cross Country Healthcare offers a competitive compensation and benefits program including:
Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability