Donor Care Specialist

Summary Statement
The Donor Care Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.

Summary Statement
The Donor Care Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing.
Responsibilities

• Contacts donors via the telephone and/or e-mail when called for further testing after initial recruitment.
• Speaks with the donor and motivates with educational information on the donation process.
• Seeks first contact support from donor advocates as necessary
• Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
• Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
• Develops relationships with phlebotomy services and laboratories.
• Documents all procedures and workflows and recommends process improvement.
• Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
• Researches donors and calls associated contacts via social media.
• Responsible for meeting individual and group Key Performance Indicators (KPI)
• Other duties as assigned

• Ability to prioritize work and multi-task effectively.
• Sales Experience preferred.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills, phone etiquette and sense of business protocol.
• Proficient with MS Office Suite, including Outlook, Word and Excel.
• Strong problem-solving and troubleshooting skills.
• Motivated and goal-oriented self-starter.
• Flexible schedule and willingness to travel as needed.
• Able to demonstrate high degree of compassion and sensitivity when dealing with donors and their families.