Front Desk Agent

Sonesta Select Boca Raton Town Center
• Boca Raton , FL , US

Posted 13 days ago

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check‑in to check‑out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest‑focused mentality will be key to ensuring a seamless experience.

• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance to minimize out of order rooms.
• Take reservations in person, via email, or over the phone, including group bookings.
• Manage guest check‑ins and check‑outs appropriately.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Strong customer service skills with a guest‑focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

$15.50 - $16 hourly

ARK Hospitality's mission isto positively impact the hospitality industry by raising the bar on what relationships, reputation, and returns mean, with a focus on owner results, a strong intentional culture, proven systems, and dedicated talent to achieve optimal outcomes. ARK believes that by prioritizing its employees and fostering a supportive work environment, it benefits owners, investors, and guests, ultimately driving success for all stakeholders.