Amenity Butler

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Full Time Cleaner Boca Raton, FL, US 1 Attachments

2 days ago Requisition

Position Title:
Amenity Butler

Department:Front Office

Seniority Level:Supervisor

Division: Rooms

Employment Type:Hourly

Date: August 8, 2026

The Amenity Butler curates personalized amenities, experiences, and unexpected moments of surprise and delight that make guests feel recognized and valued. Using guest preferences, stay purpose, special occasions, VIP details, and service-recovery needs, the role designs and coordinates memorable touches with creativity, precision, and discretion while maintaining inventory, storeroom organization, and cross-departmental alignment.

Amenity and Experience Curation

• Review guest profiles, preferences, stay purpose, special occasions, VIP details, and service-recovery needs to curate thoughtful, distinctive amenities and experiences.
• Proactively develop surprise-and-delight concepts that reflect each guest’s occasion and stay.
• Assemble, personalize, stage, and coordinate the timing and placement of each amenity or experience.
• Verify quality, presentation, personalization, timing, and completeness before delivery.

• Maintain accurate inventory records, par levels, and accountability for amenity supplies and equipment.
• Receive, label, organize, and store products to protect quality, prevent shortages, and minimize waste.
• Conduct routine counts and support inventory audits.

• Maintain a clean, organized, safe, and professional storeroom.
• Follow safety, sanitation, waste-disposal, and operational standards.

• Review Opera Cloud, 360 HUB, , Birchstreet, and other designated platforms to identify guest requests and amenity requirements.
• Track requests, fulfillment status, inventory movement, and deliveries accurately.
• Recommend process improvements that strengthen efficiency and service delivery.
• Deliver Forbes Five-Star service through urgency, professionalism, ownership, and meticulous execution.
• Gather guest insights and partner with operational teams to coordinate personalized moments across the guest journey.
• Anticipate meaningful needs and occasions, responding with thoughtful amenities and creative touches.

• High school diploma or equivalent.
• Strong organization, time management, communication, and interpersonal skills.
• Ability to work independently, manage competing priorities, and maintain exceptional attention to detail.
• Professional appearance, positive attitude, and commitment to quality.

• Experience in luxury hospitality, guest services, inventory control, storeroom management, or warehouse operations.
• Experience with inventory or tracking systems; familiarity with Opera Cloud, , Agilysys POS, and Microsoft Office, Birchstreet preferred.
• Creative Thinking and Personalization
• Attention to Detail and Quality
• Organization, Planning, and Time Management
• Accountability and Reliability
• Collaboration and Communication
• Inventory Stewardship

• Personalized amenities and experiences are relevant, accurate, polished, and delivered on time.
• Inventory records and par levels remain accurate; shortages, waste, and service disruptions are minimized.
• The storeroom remains organized, safe, and audit ready.
• Operational teams receive timely, clear updates that enable seamless execution.
• Curated moments strengthen guest recognition, celebration, and service recovery.

The role builds experience in luxury service, personalized guest recognition, amenity andexperiencecuration, inventory…