Director of Banquets

Be a part of the most exclusive club in Palm Beach…

The Mar-a-Lago Club exemplifies elegance and excellence. From the moment our members and guests arrive, our mission is to provide the finest experience anywhere in luxury, relaxation, dining, entertainment and recreation. This is achieved through the Club’s majestic location, world-class amenities, and the superior service provided by our dedicated team.

If you wish to join an elite team and contribute to our culture of excellence, The Mar-a-Lago Club invites you to apply.

Successful candidates will demonstrate exceptional communication skills, strong leadership abilities, and the capacity to effectively manage, motivate, and collaborate with members, guests, and associates at all levels.

Applications are now being accepted for the following position:

Provides strategic leadership and oversight of all banquet service operations to ensure exceptional member and guest satisfaction. Partners closely with the Culinary, À La Carte, and Catering & Events teams to deliver seamless event execution, uphold the highest service standards, and create an outstanding member and guest experience.

• Direct the complete execution of banquet functions from initial planning, setup, through event completion and breakdown, ensuring seamless operations, exceptional service delivery, and adherence to established standards.
• Collaborate with the Director of Catering & Events, Executive Chef, Banquet Chef, and other departments to ensure accurate event planning, coordination, communication, and flawless execution.
• Develop, implement, and continuously maintain departmental service standards, operating procedures, and training programs to promote consistency and excellence.
• Hire, train, supervise, and develop banquet service team members, including liquor room staff, setup and facilities attendants, captains, servers, and bartenders.
• Conduct regular department meetings to communicate expectations and provide training on service standards.
• Monitor employee performance, provide coaching and feedback, and support professional development.
• Maintain accurate daily and weekly timekeeping records for all departmental staff, review and verify the accuracy of timecard entries, and approve payroll submissions through ADP.
• Actively participate in weekly Banquet Event Order (BEO) meetings to review upcoming events, operational requirements, and service expectations.
• Develop staffing schedules based on business demand while effectively managing labor costs and productivity.
• Ensure event spaces, room layouts, décor, audiovisual equipment, and service details align with client expectations and club standards.
• Maintain a visible presence during events and communicate proactively with members, guests, clients, and event planners to ensure expectations are exceeded.
• Coordinate event setup and breakdown procedures while ensuring all equipment, supplies, and service areas are properly maintained and stored.
• Source and procure specialty items required for banquet events while maintaining strong cost controls.
• Manage the requisition and organization of linens, china, glassware, silverware, and other required equipment.
• Ensure adequate inventory levels of all banquet service equipment and supplies are maintained to meet the needs of the event and returned to inventory after the function.
• Conduct pre-function meetings with banquet staff to review event timelines, service expectations, station assignments, and course pacing.
• Oversee the cleanliness and maintenance of banquet facilities, ensuring compliance with health and safety standards.
• Maintain the highest level of member and guest satisfaction by handling inquiries, concerns, or comments…