HR Generalist- Corporate South

Company Information

First Service Residential is simplifying property management. Its hospitality-minded teams serve 9,000 residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience being part of a high-performing team with a fulfilling career in property management with First Service Residential.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Serve as Human Resources Business Partner for Heart of the House including Community Solutions. Respond to associate and management inquiries regarding policies, procedures, and programs.
• Ensure compliance with HR related federal, state and local requirements and regulations, including but not limited to, Workers’ Compensation, FMLA, I-9s, FLSA, EEO and FCRA.
• Serve as initial contact for all First Line investigation reports, as well as exit and onboarding flags.
• Provide ongoing coaching and performance management support to managers and leaders, including guidance on coaching, counseling, career development, and disciplinary actions. Address employee concerns, promote a positive workplace culture, and strengthen overall engagement.
• Serve as an advisor throughout the progressive discipline process, ensuring consistency, legal compliance, and thorough documentation, while equipping leaders with the skills to conduct effective performance and corrective action discussions.
• Manage and resolve associate relations issues for the HOH and Community Solutions teams by conducting thorough, objective investigations and recommending fair, compliant outcomes.
• Participate in Business Partner and team meetings to align activities, communicate issues, secure approvals, and resolve problems; maintain up‑to‑date knowledge of new developments, requirements, policies, and regulatory guidelines.
• Identify and provide training for associates and team leadership, including Coaching Toolbox.
• Implement new HR programs and initiatives, manage rollout of associate handbooks, SOPs, policies, and procedures, and lead communications to ensure clear understanding and adoption.
• Handle all FMLA cases, from beginning to end, for Heart of the House including Community Solutions associates. Act as point person for the South Region for FMLA escalations.
• Assist with the population and maintenance of ADP/HRIS updates and changes.
• Work with HR and Business Partners to administer functions in the areas of training and associate development, compensation and benefits. Provide guidance and assistance to associates with questions and concerns.
• Lead the annual benefits enrollment and performance evaluation processes.
• Participate in the coordination of on-boarding new associates including scheduling. Partner with business leaders for onboarding plans.
• Partner with Talent Acquisition, for Heart of the House including Community Solutions, to remain informed about hiring requirements, provide necessary assistance, maintain awareness and assist with any recruiting needs.
• Lead the termination process by executing separation checklists and following established guidelines; manage FAQs, verify vacation accruals, ensure return of equipment, and complete required documentation to support compliant, orderly separations.
• Maintain associate files and records while complying with legal requirements to protect associate privacy.
• Participate in succession planning by working with business partners to pinpoint critical roles, create development plans to help develop a talent pipeline for future growth.

• Co…