Senior Manager, HR Operations

Description MDVIP:
Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

The Senior Manager, HR Operations is responsible for leading and continuously improving the core operational functions that support our employees and the broader People organization. This role has primary accountability for benefits, payroll, HR compliance, HR systems and key employee lifecycle processes, ensuring they are accurate, compliant, efficient and deliver a high-quality employee experience.

This is a hands-on leadership role for someone who can operate both strategically and tactically - building strong processes and controls while also being willing to step into the details when needed. The Senior Manager will partner closely with Finance, Legal, HR colleagues, leaders and external vendors to ensure our HR operations are scalable, well-controlled and responsive to the needs of the business.

The successful Senior Manager, HR Operations will create an HR operating environment where employees and leaders can trust that the fundamentals are handled exceptionally well. Payroll is accurate and timely. Benefits are administered effectively. Compliance requirements are proactively managed. Employee data is reliable. Processes are clear, documented and consistently followed.

Beyond maintaining strong operations, this leader will continually look for ways to make HR simpler, more efficient and more effective - building the infrastructure and discipline needed to support a growing and evolving organization.

• Lead the administration and ongoing management of the company’s employee benefit programs, including medical, dental, vision, life, disability and other benefit offerings.
• Manage annual benefits renewal and open enrollment processes in partnership with brokers, carriers and internal stakeholders.
• Serve as the primary escalation point for complex employee benefits questions and issues.
• Oversee leave administration, ensuring appropriate coordination of company leave programs, disability benefits and applicable federal and state requirements.
• Manage relationships with benefit brokers, carriers and other external partners, ensuring strong service levels and timely issue resolution.

• Provide leadership and oversight of payroll operations, ensuring employees are paid accurately, timely and in accordance with applicable laws and company policies.
• Establish appropriate payroll processes, controls, documentation and review mechanisms.
• Partner closely with Finance to ensure accurate payroll reconciliation, reporting and financial controls.
• Oversee payroll-related audits, tax requirements and year-end activities.
• Serve as the escalation point for complex payroll issues and ensure timely resolution.

• Support ongoing compliance with federal, state and local employment requirements as they relate to HR operations.
• Establish and maintain processes to support compliance in areas such as wage and hour requirements, employee records, I-9 documentation, required notices and reporting, and leaves.
• Partner with Legal and other internal stakeholders on employment compliance matters as appropriate.
• Maintain strong documentation and audit-ready HR practices, and conduct periodic reviews to proactively address compliance risk.
• Monitor changes in employment regulations and assess implications for HR policies, processes and systems.

• Lead the development, documentation and continuous improvement of core HR operational processes.
• Own the integrity and accuracy of employee data within HR systems, serving as a key subject matter expert for HR technology supporting payroll, benefits and employee data.
• Evaluate manual processes and identify opportunities for automation, simplification and improved controls.
• Ensure effective execution of employee lifecycle transactions, including new hires, employee changes, leaves and separations.
• Develop meaningful metrics to monitor the accuracy, efficiency and effectiveness of HR operations.

• Lead, coach and develop HR team members supporting payroll, benefits and HR operations, creating clear accountability and service standards.
• Build strong working relationships across the People team and with Finance, Legal, IT and other key business partners.
• Act as a trusted resource for leaders and employees on complex HR operational matters, balancing employee experience with appropriate controls and consistency.
• Bring a continuous-improvement mindset to the…