Ng- Transition Manager - Psap

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Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Responsible for planning, coordinating, and executing the transition of Public Safety Answering Points (PSAPs) from legacy 9-1-1 systems to Next Generation 9-1-1 (NG9-1-1) services.

This role serves as the primary liaison between PSAPs, state or regional 9-1-1 authorities, vendors, and technical teams to ensure successful, minimally disruptive transitions.

T he ideal candidate has strong project management experience, deep familiarity with PSAP operations, and hands-on knowledge of NG9-1-1 standards, workflows, and stakeholder coordination.

• Plan and manage end-to-end PSAP transitions to NG9-1-1, including call handling, ESInet connectivity, and legacy system cutover
  
  Serve as the primary point of contact for PSAP leadership throughout transition activities
  
  Conduct PSAP readiness assessments and transition planning workshops
  
  Coordinate transition schedules, milestones, and go-live activities

• Develop and maintain detailed transition plans, schedules, and risk registers
  
  Track progress against milestones and proactively resolve issues
  
  Manage dependencies between PSAPs, vendors, GIS teams, and providers
  
  Ensure transitions comply with project governance and change management processes
  
  Support testing activities including functional, interoperability, and acceptance testing

• Facilitate meetings with PSAP staff, vendors, and governing authorities
  
  Support PSAPs through training coordination and operational change adoption

• Maintain transition documentation, SOPs, and readiness checklists
  
  Prepare status reports for leadership, boards, and oversight committees
  
  Document lessons learned and best practices for future transitions

• Bachelor’s degree or equivalent experience5+ years of experience supporting PSAP operations, 9-1-1 systems, or emergency communications projects
  
  Demonstrated experience with NG9-1-1 transition, implementation, or modernization efforts
  
  Strong project management and stakeholder coordination skills
  
  Knowledge of PSAP call handling workflows and operational environments

• Direct experience transitioning PSAPs to NG9-1-1
  
  Familiarity with NENA standards (i3, GIS for NG9-1-1)
  Experience working with ESInets, call handling equipment (CHE), or 9-1-1 service providers
  
  PMP, CAPM, or similar project management certification
  
  Experience working with state or regional 9-1-1 authorities

Excellent communication and facilitation skills

Ability to manage multiple PSAP transitions simultaneously

Strong problem-solving and risk management capabilities

Comfortable working in high-availability, mission-critical environments

Ability to translate technical concepts for non-technical audiences technical teams to ensure successful, minimally disruptive transitions.