Senior QTC Support Specialist

Senior QTC Support Specialist page is loaded## Senior QTC Support Specialist remote type:
Remote US locations:
Remote - USAtime type:
Full time posted on:
Posted Todayjob requisition :
R3913
** Join the Team Modernizing Medicine
** At
** Mod Med**, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:
** we hired doctors and taught them how to code.
** This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
** A Culture of Excellence
** When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.
From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
* ** Consistently ranked as a Top Place to Work**
* ** 2025 Globee Business Awards:
** Gold Globee for “Technology Team of the Year”
* ** 2025 Black Book Awards:
** Ranked #1 EHR in 11 Specialties
* ** Florida Venture Forum:
** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.
** Job Description

Summary:

** is hiring a driven Senior QTC Support Specialist to join our positive, passionate, and high-performing Rev Ops team. This role is responsible for managing the full lifecycle of Quote-to-Cash (QTC) support for named and enterprise accounts. This includes handling workflows for new customers, upsells, renewals, price increases, and ongoing customer retention initiatives. The specialist will ensure accurate contract execution, pricing alignment, usage auditing, invoice reconciliation, and quoting support across systems, ensuring system accuracy and a seamless experience for high-value accounts.

In addition to QTC execution, this role plays a key part in revenue retention by leading negotiations for at-risk accounts, including structuring and managing customer buyout agreements.
*** Your Role:
**** Renewals & Retention:
Own enterprise renewals, negotiate terms, and manage early termination buyout agreements.
* Quoting & Pricing:
Execute enterprise and strategic price increases, and support quoting for CS/PS deals.
* Sales & Customer Support:
Provide quoting support, respond to contract questions, and handle Salesforce case queues.
* Usage Auditing:
Audit enterprise and strategic accounts to ensure accurate contracting and identify revenue opportunities.
* Training & Offshore Support:
Support and train offshore (Omega) resources on quoting standards and task execution.
* Finance & Booking:
Support invoice reconciliation, end-of-month booking reviews, and ensure accurate financial reporting.

* Cross-Functional Collaboration:

Work with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution.

* Skills & Requirements:

** Bachelor's degree (preferred).
* 3+ years of relevant experience or equivalent combination of experience and education.
* SaaS industry experience required, ideally in a high-growth or fast-paced environment.
* 5+ years of experience in Revenue Operations, Sales Operations, or a related role, preferably supporting enterprise-level customers (preferred).
* Experience managing enterprise customer accounts, including renewals and pricing execution.
* Proven sales experience with the ability to overcome objections and support customer retention strategies.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication skills with high emotional intelligence.
* Strong organizational, time management, and prioritization abilities with attention to detail.
* Effective in both independent work and cross-functional collaboration.
* Ability to adapt to changing priorities and work in a dynamic environment.
* Proficiency in CRM platforms;
Salesforce and Salesforce CPQ preferred.
* Knowledge of financial reporting and revenue recognition principles.
* Collaborative, team-oriented attitude with a willingness to go…