Support Specialist

Overview

Join the Team Modernizing Medicine at Mod Med, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we hired doctors and taught them how to code. This for doctors, by doctors philosophy has created an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence — When You Join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our Global Headquarters in Boca Raton, FL, and an extensive employee base in Hyderabad, India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes.

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards:
  Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards:
  Ranked #1 EHR in 11 Specialties
• Florida Venture Forum:
  Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Mod Med is hiring a driven Software Support Specialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine. This position is a hybrid role and is based in our Boca Raton, FL office.

• Deliver an exceptional client experience by identifying and documenting client needs and issues, answering inquiries, applying problem-solving techniques, educating clients, and following issues through to resolution.
• Based on your experience and the department s needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
• Provide consistent, professional, and high-quality client support to our client base.
• Establish procedures to ensure client satisfaction and quality service delivery.
• Communicate and collaborate across teams to help resolve issues.
• Replicate and document issues for further escalation.

• Bachelor Degree, preferred.
• 1-2 years of related experience.
• Manage/field 25+ inbound calls per day.
• Ability to work onsite at our Boca Raton HQ Office 3 days a week.
• Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
• Experience with in a medical practice and/or EMR experience is preferred.
• Basic knowledge of Apple platforms:
  Mac, iPad, iPhone/iPad iOS.
• Knowledge of bug tracking software such as Zen and Jira.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to effectively prioritize and manage time.

At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k):
  Mod Med provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with Mod Med, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within Mod Med
• Professional development opportunities, including tuition reimbursement programs and unlimited access to Linked In Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters

PHISHING SCAM WARNING: Mod Med is aware of a phishing scam involving imposters posing as hiring managers. The imposters are creating misleading emails, conducting remote interviews, and making fake job offers to collect personal and financial information. No job offers will be made without a formal interview process, and valid communications will come from a Mod Med email address. Check senders’ email addresses carefully.

Do not purchase equipment or supplies as part of onboarding. If you encounter such communications, report them to the FTC website.