Customer Service Support

Position: Customer Service Support 1
** Join the Team Modernizing Medicine
**** A Culture of Excellence
** When you join Mod Med, you’re joining an award-winning team recognized for innovation and employee satisfaction.
From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
* ** Consistently ranked as a Top Place to Work**
* ** 2025 Globee Business Awards:
** Gold Globee for “Technology Team of the Year”
* ** 2025 Black Book Awards:
** Ranked #1 EHR in 11 Specialties
* ** Florida Venture Forum:
** Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started.
** Job Description

Summary:

** is hiring a driven
** Software Support Specialist I
** to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
*** Your Role:
**** Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
* Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
* Provide consistent, professional, and high-quality client support to our client base.
* Establish procedures to ensure client satisfaction and quality service delivery.
* Communicate and collaborate across teams and departments to help resolve issues.
* Replicate and document issues for further escalation.
**
* Skills & Requirements:

**** Bachelor's Degree, preferred.
* 1-2 years of related experience.
* Manage/ field 25+ inbound calls per day.
* Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues
* Experience in a medical practice and/or with EMRs is preferred.
* Medical billing experience preferred.
* Basic knowledge of Windows platforms.
* Knowledge of bug tracking software such as Zen and Jira.
* Excellent interpersonal, verbal, and written communication skills.
* Ability to effectively prioritize and manage time.
*** Mod Med Benefits Highlight:
*** At Mod Med, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
** United States
*** Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
* 401(k):  Mod Med provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with Mod Med, 100% of any matching contribution you receive is yours to keep.
* Generous Paid Time Off and Paid Parental Leave programs,
* Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
* Company-sponsored  that provide engaged and supportive communities within Mod Med,
* Professional development opportunities, including tuition reimbursement programs and unlimited access to ,
* Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
* Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

Mod Med is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Mod Med…