Toll Senior Business Analyst

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Requisition No: 863806

Agency:
Department of Transportation

Working Title:

TOLL SENIOR BUSINESS ANALYST -

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

Toll Senior Business Analyst/ Office of Toll Operations/Tolls Data Center

This position supports Toll Operations by identifying and addressing reporting needs across business units at operational, tactical, and strategic levels. It involves guiding teams on best practices in data reporting and analytics, including the use of AI and machine learning, and leading the planning and implementation of reporting projects to meet stakeholder requirements.

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC:
Trust, Relationships, Respect, Empowerment, and Communication.

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

This position may be located at Florida’s Turnpike Enterprise/Office of Toll Operations - 7941 Glades Road Boca Raton, FL 33434 or at the Turnpike Headquarters N of I-4 on Turnpike, MP 263 Orlando, FL 32835.

Works with the different business units within Toll Operations to identify reporting needs at different business units within Toll Operations to collaborate on identifying reporting needs at operational, tactical, and strategic levels across various departments. Provides guidance to the different business units as to best practices, lessons learned, and opportunities to leverage advanced reporting and analytics capabilities, including machine learning and AI.

Plans, develops, and implements reporting projects that fulfill business unit stakeholder reporting needs.

Works with the Business Intelligence technical team to structure and develop the appropriate implementation plan for the development of reports and dashboards for all areas of Toll Operations, including but not limited to the Sun Pass Program, Customer Service Operations, image review, transponder fulfillment, roadside systems, back-office, and transaction processing. Works with subject matter experts, technical teams, and tolls leadership to identify key performance indicators (KPIs) and other metrics that are relevant to each business area.

Designs and develops actionable analytics,…