Help Desk Support
Listed on 2026-02-14
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IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Learn and support Information Technology operations:
Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues
Learn and support Information Technology infrastructure:
Provide support within network and systems administration. Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods
Research and deliver strategic business projects:
Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support
Support Information Technology processes:
Perform queue management to achieve service level agreements (SLAs) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members
Performs other duties as required
QUALIFICATIONSWindows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience is a plus
Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (Connect Wise, Automate, ITGlue)
Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.)
Knowledge of Android OS and Devices a plus
Knowledge of Security and Networking
Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)
Familiarity with DNS, DHCP, and TCP/IP
KEY COMPETENCIESAbility to communicate effectively to help customers fix their issues and feel satisfied with the experience.
Strong learning agility
Positive teamwork and collaboration skills
Efficient in planning, organizing and time management
Proficient research and analysis skills
Takes initiative and remains adaptable
Demonstrate technical proficiency
YOUR KEY BENEFITS- Transforming the lives of thousands of men, women, and children
- Vibrant culture where every team member is valued and empowered to thrive
- Paid vacation days, holiday days, and personal days
- Comprehensive health benefits (medical, dental, life insurance, and more)
- 401(k) plan with a company match to prepare for retirement
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