Major Incident Leader, IT Service Management

A financial institution in Florida is hiring an IT Service Management Incident Manager responsible for building and managing the IT Incident Management program. This role involves leading major incidents, driving continuous improvement, and ensuring compliance with ITIL best practices. The ideal candidate has robust experience in IT Service Management, particularly in incident management within financial services, and is skilled in using Service Now.

This position ensures minimal business impact, driving effective communication during incidents and managing complex technical environments.
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