More jobs:
ITSM Project Lead Incident Management
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-04-20
Listing for:
First Soft Solutions LLC
Full Time
position Listed on 2026-04-20
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst, IT Support
Job Description & How to Apply Below
A technology solutions provider in Boca Raton is hiring a Project Leader / IT Service Management (ITSM) Specialist. This role involves leading the development and improvement of IT Change, Incident, and Problem Management processes while utilizing the Service Now platform. The ideal candidate will have strong analytical skills and hands-on experience in ITSM. Responsibilities include incident management during high-priority situations, monitoring service performance metrics, and providing training on ITSM best practices, ensuring continuous service quality enhancement.
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